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Power English Obtaining Info. Goods and Services

Power English series of "how to" complete multimedia package for non-native speakers of English explain what to do and say in real-life situations and how to say it. Great for self-paced intermediate to advanced ESL learners who can use both the books and CDs for optimal results.

 

Power English was created by interviewing dozens of native-speaking professionals with excellent communication skills,by gleaning wisdom from savvy customers, effective employees and successful business owners, as well as by collecting dozens of industry-designed customer service scripts for banks,credit card companies, utilities, emergency services, medical offices, retail stores, catalogs, car rentals, public transportation, hotels, restaurants, travel agencies, and many others.

Power English is a complete program for classroom or self-study, conveniently packaged in durable multimedia albums.

OBTAINING INFORMATION, GOODS AND SERVICES

  • Phone, catalog and in-store purchases
  • Credit card and bank account management
  • The right service: quality, reliability, price
  • Transportation: public, car-rentals, taxis
  • Utility and phone services: ordering, changing, closing
  • Hard-to-get information...and more

 

THE TELEPHONE IN BUSINESS AND DAILY LIFE

  • Getting through to the right person
  • Making your needs understood
  • Making a good impression
  • Getting people to return your calls
  • Ending a call gracefully...and more

SCRIPTS FOR WINNING JOBS

  • Prepare for job interviews with ready-made scripts for various occupations
  • Find the right recruiter or headhunter
  • Get references that work
  • Know the questions you should ask
  • Negotiate terms and salary
  • Get ready for a performance review
  • Advance your career... and more

APPOINTMENTS AND RESERVATIONS

  • Business, job, medical appointments, social dates: making, breaking, and changing them
  • Directions to a destination: understanding and giving them
  • Travel, hotels and restaurants: reservations-getting the best deals...and more

RESOLVING PROBLEMS AND EMERGENCIES

  • Calling police, paramedics, fire department, dealing with a police traffic stop
  • Emergency medical care
  • Getting action on problems and complaints: neighbor noise, lost or stolen items, safety issues
  • Car trouble: getting roadside help, talking to a car mechanic Home repairs: describing a problem, talking to repair people
  • Sorting out money matters: bank and billing errors, late fees, debts, unauthorized charges...and more


$89.99
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