Power English Obtaining Info. Goods and Services
Power English series of "how to" complete multimedia package for non-native speakers of English explain what to do and say in real-life situations and how to say it. Great for self-paced intermediate to advanced ESL learners who can use both the books and CDs for optimal results.
Power English was created by interviewing dozens of native-speaking professionals with excellent communication skills,by gleaning wisdom from savvy customers, effective employees and successful business owners, as well as by collecting dozens of industry-designed customer service scripts for banks,credit card companies, utilities, emergency services, medical offices, retail stores, catalogs, car rentals, public transportation, hotels, restaurants, travel agencies, and many others.
Power English is a complete program for classroom or self-study, conveniently packaged in durable multimedia albums.
OBTAINING INFORMATION, GOODS AND SERVICES
- Phone, catalog and in-store purchases
- Credit card and bank account management
- The right service: quality, reliability, price
- Transportation: public, car-rentals, taxis
- Utility and phone services: ordering, changing, closing
- Hard-to-get information...and more
THE TELEPHONE IN BUSINESS AND DAILY LIFE
- Getting through to the right person
- Making your needs understood
- Making a good impression
- Getting people to return your calls
- Ending a call gracefully...and more
SCRIPTS FOR WINNING JOBS
- Prepare for job interviews with ready-made scripts for various occupations
- Find the right recruiter or headhunter
- Get references that work
- Know the questions you should ask
- Negotiate terms and salary
- Get ready for a performance review
- Advance your career... and more
APPOINTMENTS AND RESERVATIONS
- Business, job, medical appointments, social dates: making, breaking, and changing them
- Directions to a destination: understanding and giving them
- Travel, hotels and restaurants: reservations-getting the best deals...and more
RESOLVING PROBLEMS AND EMERGENCIES
- Calling police, paramedics, fire department, dealing with a police traffic stop
- Emergency medical care
- Getting action on problems and complaints: neighbor noise, lost or stolen items, safety issues
- Car trouble: getting roadside help, talking to a car mechanic Home repairs: describing a problem, talking to repair people
- Sorting out money matters: bank and billing errors, late fees, debts, unauthorized charges...and more